Paradigm

FAQ - About Paradigm

Q. How do I get to Paradigm and when is Paradigm open?
A. For our location, please visit our Map page. For store hours check our Calendar and Store Hours page and the Announcements Section of our Home page

Q. Are you hiring?
A. Please check the Announcements section on our Home page or Calendar and Store Hours page to ascertain if and when we are hiring. When we are hiring you must come by the store to pick up and submit an application.

Q. What forms of payment do you accept?
A. Checks, Cash or credit cards (Visa, MasterCard and Discover).

FAQ - Course Packets – for students

Q. What do I need to pick up my course packet?
A. The course abbreviation, course number and instructor name. If there is more than one section, have the section number. For example: Chem 1001 Smith, section 01

Q. Can I return my course packet?
A. No, all course packet sales are final.

Q. When is the best time to pick up my course packet?
A. Right after we open, check our Calendar and Store Hours page for our open hours.

FAQ - Course Packets – for instructors

Q. Why use a packet when most things can be posted online?
A. You can do both. Students will then have the option to purchase a complete set of readings.

Q. What information is needed to clear copyrights?
A. For each item included in the course packet we will need the following information:

1.   Book or journal Title
2.   Author
3.   Publisher
4.   Publication Year
5.   Pages to be Copied

Q. How long does it take to get a packet ready?
A. Copyright clearance times vary by publisher. After copyright is cleared or if the material doesn't require copyright clearance allow 2-3 days for printing and finishing.

Q. Are instructor or desk copies of the course packet provided?
A. Yes, we provide complimentary copies of the course packet for the instructor and their assistants, if needed.

Q. If I want to use all or part of a course packet copied in a previous semester, do I need to resubmit my original materials?
A. No, we archive previous semesters course packets, so revisions or reorders may be easily submitted with a phone call or visit to our website.

FAQ - Copy Services

Q. Can I bring in my files, edit them and then print to your copiers? How about color copies?
A. Yes, you can bring in your files, edit them our self-service computers and then print them to any of our copiers, including the color copier.

Q. How do I submit a full-service copy job?
A. There are several ways to send us your copy jobs. Documents may be submitted via this website (this will work well for documents you have on your computer or online), if you have paper originals, a disk or need documents scanned, we can pick up your originals. Of course if you prefer, you may drop off your job here at the store and pick the copies later. We accept most common media and portable drives.

Q. What kind of files do you accept for full-service printing?
A. If you are uploading your file via our online copy service we strongly suggest converting your file to a PDF to ensure your file prints the way you intended.

PDF files are a very good way to keep all your fonts, graphics and page formatting in one file and should print out the same on most printers.

If you need to submit a file and can not upload it via our website, we will pick it up anywhere on campus or in downtown Minneapolis. If you have a file in a format other than PDF or have additional questions, please visit our File Submission Guidelines page.

Q. Do I have to open an account to submit a copy job?
A. No. We added this feature as an option in order to make the copy submission process easier for repeat users.

Q. What kinds and colors of paper do you stock?
A. Under the Service Descriptions section on our site there is a selection of the colors and types of papers we have in stock. However this is just a sample of the many colors, weights and finishes of papers that we have available for ordering (allow 2 days). We can match most colors and types of papers available.

Q. Can you make prints from computer files? How about in color?
A. Yes, all of our copiers, including our color copiers, are also digital copiers. This means we can print your documents (including color files) directly from our computers to our copiers. We can also make color copies and transparencies from a hard copy.

Q. What about copy quality?
A. Our copiers are digital (they will scan your original once and then print out all the copies) because of this "scan once print many" design they will break down less and each copy is laser printer quality. Because any machine will eventually breakdown, we maintain full service contracts to ensure speedy repairs. We use several high volume copiers, so even if one of our copiers is being repaired, we are never totally without copying capability.

Q. How long does it take to copy a large job?
A. Our large copy capacity allows most jobs to be completed in a few hours to a couple of days - depending on the size and features of the job.

FAQ - Wide-format or Poster Printing

Q. Why use wide format printing?
A. You may need a sign or banner for an event or a chart or graph for a presentation or have a great photo you would like enlarged for a poster. Businesses and individuals can use signs to promote a their services or items for sale. Campus organizations and groups often use posters, banners, charts, graphs and signs!

Q. How much does wide-format printing cost?
A. The cost is usually quite reasonable and will depend on the size and type of paper used. Please visit our Request a Quote page for an exact quote.

Q. How long does it take to get a poster or banner printed?
A. We are very fast, 1-2 days for most jobs.

Q. What kind of printer do you use?
A. We have an Epson wide format printer with 10 different HDR inks (the HDR inks are UV resistant). We only use Epson approved papers & media. We stock or will order a wide variety of paper types, for example: matte, photo-glossy, water-resistant, self-adhesive or plain proofing paper. Upon request we will suggest a paper to match your needs.

Q. What is a typical size for a wide-format print?
A. Any size is available up to 24” wide by 100’ long. Typical sizes we print include (in inches): 11x17, 12x18, 18x24, 24x24, 24x36 and 24x48.

FAQ – My Account – Privacy Policy

Paradigm values the users of our website and your privacy is very important to us. We know that you are concerned about the information we collect and how it will be used. Below we answer the questions most people have about this subject. By using Paradigm’s website you are accepting the practices described below.


Q. Will you share my account information?
A. No, the account information provided to us will only be used to produce and deliver the products you order, invoice your orders, evaluate and improve our website and fulfill your requests for information and support.